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Communication Skills for Social Work Practice

Tags: Social Work

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Communication Skills for Social Work Practice

From Fundamentals to Specialist Skills

AUTHOR : By Johanna Woodcock Ross

ISBN : 9781914171741

Edition No : 1

Publication : Oct 9, 2022

Extent : 248 pgs

ISBN : 9781914171758

Edition No : 1

Publication : Oct 9, 2022

Extent : 248 pgs

ISBN : 9781914171765

Edition No : 1

Publication : Oct 9, 2022

Extent : 248 pgs


This is a new edition of a successful and well-established textbook has been reworked and updated to meet the needs of today’s student and practitioner.


No other book provides such a comprehensive introduction to effective communication for Social Work, bringing together the fundamental knowledge and the specialist skills needed for different settings in to one place. It combines practical examples with a clear theoretical approach, demonstrates the subtleties of communication with specific and diverse service users and carers, and maps outcomes to the PCF and KSS.


In addition, you will also find in this third edition:


  • More links between theory and practice making explicit to help students without placement experience see how learning can be applied.
  • New content on different communication strategies to give a broader portfolio of skills, such interviewing skills.
  • New content on advances in technology and how this might be used to address the lasting issues arising from the Covid-19 pandemic.



Whether you’re a practising social worker or a student studying for their qualification, this is the ideal resource to develop your communication skills and ensure you are fully prepared to meet the needs of diverse service user groups and demonstrate how they are meeting professional standards.


Chapter 1: Introduction

Chapter 2: Introducing communication skills

Chapter 3 Fundamental communication skills.

Chapter 4: Assessing communication skills

Chapter 5: Self-awareness, and boundaries in communication

Chapter 6: Using technology in communication

Chapter 7: Working with children

Chapter 8: Working with young people with offending behaviour

Chapter 9: Working with parents of children with Educational Health and Care (EHC) Plans”

Chapter 10: Working with parents who use substances

Chapter 11: Working with parents in circumstances of domestic violence

Chapter 12: Working with adults with disabilities

Chapter 13: Working with adults with mental health problems

Chapter 14: Working with older adults

Chapter 15: Working with asylum-seekers, refugees and migrants


Research appendix


Dr Johanna Woodcock Ross is a registered social worker and lecturer in social work. Over the past 20 years she has taught communication skills to social work students, Practice Educators, and researched the communication strategies of qualified social workers in differing practice settings.

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