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Terms and conditions

These terms and conditions of sale and supply apply to all orders placed via the website and cannot be altered unless otherwise agreed in writing.

Orders

No order which has been accepted by Critical Publishing may be cancelled except with the prior written agreement of Critical Publishing or any of its authorised representatives. By placing an order with Critical Publishing you agree to be bound by these terms and conditions.

Inspection copies

Titles flagged as inspection copies are available to lecturers. Critical Publishing will consider any other requests and reserves the right to refuse a title on inspection. Inspection copies for courses based outside of the United Kingdom are subject to authorisation from the sales department and we will generally offer the option of an e-inspection copy only.

Inspection copies are available to lecturers teaching on relevant courses free of charge.  A lecturer can request a maximum of three inspection copies at any one time. We do ask that lecturers complete an inspection copy feedback form so that we know where the book is being recommended and we can also ensure the book meets your needs and can be improved at each edition.

Supply and return

Risk of damage to or loss of any goods ordered by you passes to you at the point of delivery. All titles are sold to you on a firm sale basis unless otherwise agreed in writing at the time of ordering.

Delivery and postage

Critical Publishing charges rates for packing, delivery and postage, dependent on the total order price, and the delivery address. Subject to payment for the goods and the applicable freight charges, they will be dispatched and delivered within 2-5 days of receipt. This may vary, however, depending upon destination. Please contact our distributor NBNi at orders@nbninternational.com Tel: +44 (0) 1752 202301 if you would like to arrange delivery by courier. 

Postage and packaging

Within UK: £3 for first book, then £0.50 per book afterwards (up to a maximum of £6)
Europe: £3.50 per book
Rest of the world: £6 per book

Overseas customers who want to order multiple copies should contact our distributors, NBNi at orders@nbninternational.com Tel: +44 (0) 1752 202301 to discuss ordering and shipping procedures.

Delivery times

Depending on availability, orders will be dispatched and delivered within 2-5 days of receipt. Please contact our distributor NBNi if you would like to arrange delivery by courier.

Price and availability

Prices quoted are the publisher’s recommended retail prices. They are correct at the time of going to press and are subject to change without notice.

Selling

All books are sold on the condition that they will not be resold or circulated without the prior consent in any form of binding or cover other than that in which it was published.

Returns and claims policy

We understand that on occasion you may want to return items. If for any reason you are unhappy with your purchase, you can return the item within 28 days. It must be received in mint condition. We will then issue you with a full refund (excluding postage and packaging charges).

Bookshop or trade returns & claims

Any credit or replacement stock claims shall only be considered if relating to storage, damage, defect in quality or condition, wrong order or non-delivery and is received in writing within 14 days of the delivery date or invoice date in the case of non-delivery in the UK and Eire or 28 days if outside the UK or Eire.

Critical Publishing will not issue credits for correctly supplied books that are not properly authorised. If such books are returned without authorisation, Critical Publishing reserves the right to dispose of these books as seen fit without the issue of any credit note.